VendorsStatusWorkflowsAudit Trails

Issue Resolution

Structured vendor issue tracking and resolution

Capture, track, and resolve vendor performance issues through structured workflows. Document corrective actions, monitor remediation progress, and maintain complete audit trails.

Features

Capabilities

Structured issue management that ensures vendor problems are identified, tracked, and resolved systematically.

Issue Capture

Standardized forms for capturing vendor performance issues

Severity Classification

Configurable severity levels and escalation thresholds

Resolution Workflows

Automated workflows for issue investigation and resolution

Corrective Actions

Track corrective action plans and verify completion

Performance Trending

Analytics to identify patterns and chronic issues by vendor

Classification

Issue Categories

Track and resolve every type of vendor issue with configurable categories and workflows.

Compliance Issues

high

Expired documents, missing certifications, lapsed requirements

Performance Issues

medium

Service quality concerns, SLA violations, delivery problems

Financial Issues

medium

Billing disputes, payment problems, rate discrepancies

Safety Issues

critical

Safety violations, incident reports, training gaps

Contract Issues

high

Term violations, scope disputes, amendment requirements

Documentation Issues

low

Missing documents, incorrect submissions, version conflicts

Process

Resolution Workflow

Every issue follows a structured workflow from identification through verified resolution.

1

Identify

Issue discovered and logged

2

Classify

Severity and category assigned

3

Assign

Routed to responsible party

4

Resolve

Corrective action taken

5

Verify

Resolution confirmed

Transformation

The Transformation

See how VenLink transforms vendor issue management from ad-hoc complaints to systematic resolution.

Before VenLink

  • Email complaintsissues scattered across inboxes
  • No trackingproblems fall through the cracks
  • Inconsistent responsesimilar issues handled differently
  • No visibilitymanagement unaware of patterns
  • Repeat offenderschronic issues go unaddressed

With VenLink

  • Centralized loggingall issues in one system
  • Complete trackingevery issue through resolution
  • Structured workflowsconsistent response by category
  • Performance trendingpatterns identified and addressed
  • Vendor accountabilityfull history for performance reviews

Analytics

Performance Management

Issue resolution data feeds into vendor performance management, enabling data-driven decisions about vendor relationships.

Performance Trending

Track issue frequency, severity, and resolution time by vendor over time

Escalation Triggers

Automatic escalation when issue thresholds are exceeded

Scorecards

Issue history incorporated into vendor performance scorecards

Integration

How It Connects

Issue Resolution integrates with the VenLink compliance spine, ensuring problems are tracked and resolved with full audit trails.

Status

Real-time issue status for every vendor relationship

Workflows

Automated routing, escalation, and approval processes

Audit Trails

Complete history of every issue from creation to resolution

Ecosystem

Works Better Together

Issue Resolution integrates with other VenLink modules for comprehensive vendor management.

Vendor Onboarding

Streamline vendor registration and qualification

Issues discovered during onboarding feed into vendor qualification.

Due Diligence

Comprehensive vendor risk assessment and monitoring

Trigger enhanced due diligence when serious issues arise.

Contract Management

Centralized contract lifecycle management

Track contract-related issues and term violations.

Get Started

Resolve Issues Systematically

Request a demo to see how VenLink's issue tracking ensures nothing falls through the cracks.

Request Demo